COMPLAINT HANDLING

DID YOU EXPERIENCE AN ISSUE AT AN EXCHANGE ATM?

We do not have access to individual accounts associated with transactions performed on THE EXCHANGE Network.  To report any discrepancy with an ATM transaction processed to your account, please contact your financial institution that issued your debit card immediately.

This includes:

• An error in deposit amount entered at the ATM
• If the incorrect amount was dispensed
• If your card is captured by the ATM