{"id":25,"date":"2023-06-06T15:42:39","date_gmt":"2023-06-06T22:42:39","guid":{"rendered":"https:\/\/www.theexchangenetwork.ca\/?page_id=25"},"modified":"2023-11-28T11:01:31","modified_gmt":"2023-11-28T18:01:31","slug":"complaint-handling","status":"publish","type":"page","link":"https:\/\/www.theexchangenetwork.ca\/fr\/complaint-handling\/","title":{"rendered":"Proc\u00e9dure pour les r\u00e9clamations"},"content":{"rendered":"<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1s8lh-db06350d0ce63795c1b6e73f74468115\">\n.avia-section.av-1s8lh-db06350d0ce63795c1b6e73f74468115{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.theexchangenetwork.ca\/wp-content\/uploads\/2023\/06\/about_banner_background.jpg);\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-1s8lh-db06350d0ce63795c1b6e73f74468115 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  inner-banner avia-full-stretch avia-bg-style-scroll container_wrap fullsize'  data-section-bg-repeat='stretch'><div class='container av-section-cont-open' ><main   itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-25'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-p0el-3f6ae91d54931e3c55ea8ddc5c0da424 av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div'     ><section  class='av_textblock_section av-lit6jnkp-6f9d90257f109dfa7bd0ded61cbf63eb'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">PROC\u00c9DURE POUR LES R\u00c9CLAMATIONS<\/h1>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2d82p-bf8d5faafa54677e083c65ee8902bf18\">\n.avia-section.av-2d82p-bf8d5faafa54677e083c65ee8902bf18{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.theexchangenetwork.ca\/wp-content\/uploads\/2023\/06\/Map_Background.jpg);\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='green-headings'  class='avia-section av-2d82p-bf8d5faafa54677e083c65ee8902bf18 main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  data-section-bg-repeat='no-repeat'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-25'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-1ledl-aad75b1024457b81627e2dbdaeb3b1b0 av_one_full  avia-builder-el-4  avia-builder-el-no-sibling  first flex_column_div'     ><section  class='av_textblock_section av-14l1x-2c91bd3364a909b61bf8cd82edde36d7'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>AVEZ-VOUS V\u00c9CU UN PROBL\u00c8ME DANS UN GAB EXCHANGE?<\/h3>\n<p>Nous n\u2019avons pas acc\u00e8s aux comptes individuels associ\u00e9s aux transactions effectu\u00e9es sur le r\u00e9seau THE EXCHANGE. Pour signaler une divergence avec une transaction au guichet trait\u00e9e sur votre compte, veuillez imm\u00e9diatement contacter l\u2019institution financi\u00e8re qui a \u00e9mis votre carte de d\u00e9bit.<\/p>\n<p>Ceci inclut :<\/p>\n<ul>\n<li>une erreur dans le montant du d\u00e9p\u00f4t saisi au guichet<\/li>\n<li>montant incorrect remis<\/li>\n<li>carte aval\u00e9e par le guichet<\/li>\n<\/ul>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-lit6i1z5-c90f701f72ae17b72c54819afd4f56b0-wrap avia-button-left  avia-builder-el-6  el_after_av_textblock  avia-builder-el-last  green-btn'><a href='https:\/\/www.theexchangenetwork.ca\/fr\/contact-us\/'  class='avia-button av-lit6i1z5-c90f701f72ae17b72c54819afd4f56b0 av-link-btn avia-icon_select-no avia-size-small avia-position-left avia-color-theme-color'   aria-label=\"CONTACTEZ-NOUS\"><span class='avia_iconbox_title' >CONTACTEZ-NOUS<\/span><\/a><\/div><\/p><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint Handling - The Exchange Network<\/title>\n<meta name=\"description\" content=\"On this page, we detail what to do if you experience an issue an Exchange ATM. Your financial institution can help.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theexchangenetwork.ca\/fr\/complaint-handling\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.theexchangenetwork.ca\\\/complaint-handling\\\/\",\"url\":\"https:\\\/\\\/www.theexchangenetwork.ca\\\/complaint-handling\\\/\",\"name\":\"Complaint Handling - The Exchange Network\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.theexchangenetwork.ca\\\/#website\"},\"datePublished\":\"2023-06-06T22:42:39+00:00\",\"dateModified\":\"2023-11-28T18:01:31+00:00\",\"description\":\"On this page, we detail what to do if you experience an issue an Exchange ATM. 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