{"id":23,"date":"2023-06-06T15:42:07","date_gmt":"2023-06-06T22:42:07","guid":{"rendered":"https:\/\/www.theexchangenetwork.ca\/?page_id=23"},"modified":"2025-03-13T11:58:13","modified_gmt":"2025-03-13T18:58:13","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.theexchangenetwork.ca\/fr\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1jutj-9e2c35971739d23127dc9783d3f6202b\">\n.avia-section.av-1jutj-9e2c35971739d23127dc9783d3f6202b{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.theexchangenetwork.ca\/wp-content\/uploads\/2023\/06\/about_banner_background.jpg);\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-1jutj-9e2c35971739d23127dc9783d3f6202b main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  inner-banner avia-full-stretch avia-bg-style-scroll container_wrap fullsize'  data-section-bg-repeat='stretch'><div class='container av-section-cont-open' ><main   itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-23'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-pim3-96fffe8d8fc983bbb7400535bb258961 av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div'     ><section  class='av_textblock_section av-lit5won9-edf1808a4bb72c4eb055f836a0a29ae4'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">FOIRE AUX QUESTIONS<\/h1>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-39m4f-01fb67ff394a4761cce10bb52f4f464a\">\n.avia-section.av-39m4f-01fb67ff394a4761cce10bb52f4f464a{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.theexchangenetwork.ca\/wp-content\/uploads\/2023\/06\/Map_Background.jpg);\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-39m4f-01fb67ff394a4761cce10bb52f4f464a main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  avia-builder-el-last  faqs avia-bg-style-scroll container_wrap fullsize'  data-section-bg-repeat='no-repeat'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-23'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-2o5a7-d5c24ee9da6bd6767ebddfac5757c14f av_one_full  avia-builder-el-4  avia-builder-el-no-sibling  first flex_column_div'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1xn9r-a369e3bbfeba83d9299fe72a3d04ffd7\">\n#top .togglecontainer.av-1xn9r-a369e3bbfeba83d9299fe72a3d04ffd7 p.toggler{\ncolor:#1a3576;\nbackground-color:#ffffff;\nborder-color:#ffffff;\n}\n#top .togglecontainer.av-1xn9r-a369e3bbfeba83d9299fe72a3d04ffd7 p.toggler.activeTitle{\ncolor:#1a3576;\nborder-color:#1a3576;\nbackground-color:#ffffff;\n}\n#top .togglecontainer.av-1xn9r-a369e3bbfeba83d9299fe72a3d04ffd7 p.toggler:not(.activeTitle):hover{\ncolor:#288753;\n}\n#top .togglecontainer.av-1xn9r-a369e3bbfeba83d9299fe72a3d04ffd7 p.toggler:not(.activeTitle):hover .toggle_icon, #top .togglecontainer.av-1xn9r-a369e3bbfeba83d9299fe72a3d04ffd7 p.toggler:not(.activeTitle):hover .toggle_icon *{\nborder-color:#288753 !important;\n}\n#top .togglecontainer.av-1xn9r-a369e3bbfeba83d9299fe72a3d04ffd7 p.toggler .toggle_icon{\ncolor:#1a3576;\nborder-color:#1a3576;\n}\n#top .togglecontainer.av-1xn9r-a369e3bbfeba83d9299fe72a3d04ffd7 p.toggler .toggle_icon > span{\ncolor:#1a3576;\nborder-color:#1a3576;\n}\n#top .togglecontainer.av-1xn9r-a369e3bbfeba83d9299fe72a3d04ffd7 p.toggler.activeTitle .toggle_icon, #top .togglecontainer.av-1xn9r-a369e3bbfeba83d9299fe72a3d04ffd7 p.toggler.activeTitle .toggle_icon > span{\ncolor:#1a3576;\nborder-color:#1a3576;\n}\n#top .togglecontainer.av-1xn9r-a369e3bbfeba83d9299fe72a3d04ffd7 .toggle_wrap .toggle_content{\ncolor:#1a3576;\nbackground-color:#ffffff;\nborder-color:#ffffff;\n}\n<\/style>\n<div  class='togglecontainer av-1xn9r-a369e3bbfeba83d9299fe72a3d04ffd7 av-elegant-toggle  avia-builder-el-5  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-1jqf7-6b3d001bff6a86567ef93ac4ca860fdb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div  class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"   tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Q: What is THE EXCHANGE\u00ae Network?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Q: What is THE EXCHANGE\u00ae Network?\" data-aria_expanded=\"Click to collapse: Q: What is THE EXCHANGE\u00ae Network?\">Q : Qu\u2019est-ce que THE EXCHANGE\u00ae?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1'  class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>A: We are a network of surcharge-free ATMs across Canada. As a network cardholder, you are able to visit any EXCHANGE ATM and complete a deposit, withdrawal, PIN change, balance inquiry or transfer surcharge-free.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-y4kf-be54980f0fe80468243f9e2134d2d05e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div  class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"   tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Q: Does this mean I can visit an ATM that is not owned by my financial institution and complete a transaction? \" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Q: Does this mean I can visit an ATM that is not owned by my financial institution and complete a transaction? \" data-aria_expanded=\"Click to collapse: Q: Does this mean I can visit an ATM that is not owned by my financial institution and complete a transaction? \">Q : Est-ce que cela signifie que je peux visiter un GAB qui n\u2019appartient pas \u00e0 mon institution financi\u00e8re et effectuer une transaction? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2'  class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>R : C\u2019est exact. Si vous n\u2019\u00eates pas s\u00fbr que votre institution financi\u00e8re est membre du r\u00e9seau THE EXCHANGE,\u00a0<a href=\"https:\/\/www.theexchangenetwork.ca\/fr\/participating-financial-institutions\/\">cliquez ici<\/a>\u00a0pour vous renseigner.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lit5oiiv-2a77512e77a6875fb2176d674f8e28da'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div  class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"   tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Q: Are there any fees for using an Exchange ATM?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Q: Are there any fees for using an Exchange ATM?\" data-aria_expanded=\"Click to collapse: Q: Are there any fees for using an Exchange ATM?\">Q : Y a-t-il des frais d\u2019utilisation du r\u00e9seau THE EXCHANGE\u00ae?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3'  class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>R : Si votre institution financi\u00e8re est membre du r\u00e9seau THE EXCHANGE, vous ne paierez jamais des frais suppl\u00e9mentaires pour une transaction effectu\u00e9e dans un GAB EXCHANGE.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lit5pamr-ae2d06edc4ce553f47f79455a6ccc226'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div  class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"   tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"Q: Can I change my PIN at any EXCHANGE ATM?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Q: Can I change my PIN at any EXCHANGE ATM?\" data-aria_expanded=\"Click to collapse: Q: Can I change my PIN at any EXCHANGE ATM?\">Q : Puis-je changer mon NIP dans n\u2019importe quel GAB EXCHANGE?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4'  class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>R : Oui! Il est judicieux de changer votre NIP (Num\u00e9ro d\u2019identification personnel)  \u00e0 des intervalles de quelques mois pour prot\u00e9ger votre compte.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lit5pt7j-0a80ff14e5aecc530b69c604da510bbf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div  class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"   tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Q: How do I get a card that can transact at EXCHANGE ATMs?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Q: How do I get a card that can transact at EXCHANGE ATMs?\" data-aria_expanded=\"Click to collapse: Q: How do I get a card that can transact at EXCHANGE ATMs?\">Q : Comment obtenir une carte avec laquelle je peux faire des transactions dans GAB EXCHANGE?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5'  class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>R : Pour tirer profit d\u2019un GAB EXCHANGE, votre carte doit \u00eatre \u00e9mise par une caisse populaire ou une banque qui est membre du r\u00e9seau.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lit5qdhm-014fccfc59db76186178b66b64884fe9'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div  class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"   tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Q: How can I find out if my financial institution is a member of The Exchange Network?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Q: How can I find out if my financial institution is a member of The Exchange Network?\" data-aria_expanded=\"Click to collapse: Q: How can I find out if my financial institution is a member of The Exchange Network?\">Q : Comment savoir si ma banque est membre du r\u00e9seau THE EXCHANGE\u00ae?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6'  class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>R : Cliquez ici <a href=\"https:\/\/www.theexchangenetwork.ca\/fr\/participating-financial-institutions\/\">cliquez ici<\/a> to see if your credit union or bank is a member of the network.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lit5r6cb-af50eb54e7c2e18b3c1a1a51cefc4e43'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div  class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"   tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Q: How can I find out if my card is part of The Exchange Network?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Q: How can I find out if my card is part of The Exchange Network?\" data-aria_expanded=\"Click to collapse: Q: How can I find out if my card is part of The Exchange Network?\">Q : Comment savoir si ma carte fait partie du r\u00e9seau THE EXCHANGE\u00ae?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7'  class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>A: Look on the back of your card for the EXCHANGE logo.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lit5rnmh-511821902d6358bd49aa1ca8e1aaf7d1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div  class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"   tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"Q: How can I tell if an ATM is on THE EXCHANGE Network?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Q: How can I tell if an ATM is on THE EXCHANGE Network?\" data-aria_expanded=\"Click to collapse: Q: How can I tell if an ATM is on THE EXCHANGE Network?\">Q: How can I tell if an ATM is on THE EXCHANGE Network?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8'  class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>A: Every ATM has an EXCHANGE logo proudly displayed. There are over 140 financial institutions who have added their ATM to the network.<\/p>\n<p>Pour trouver le GAB le plus proche de vous, cliquez ici.\u00a0<a href=\"https:\/\/www.theexchangenetwork.ca\/fr\/find-an-atm\/\">cliquez ici<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lit5sv07-dfc8a7775568f70885c178791c74b111'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div  class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"   tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"Q: Are there any other ways to find an Exchange ATM?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Q: Are there any other ways to find an Exchange ATM?\" data-aria_expanded=\"Click to collapse: Q: Are there any other ways to find an Exchange ATM?\">Q : Y a-t-il d\u2019autres moyens de trouver un GAB Exchange?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9'  class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>R : Cliquez ici\u00a0<a href=\"https:\/\/www.theexchangenetwork.ca\/fr\/downloads\/\">cliquez ici<\/a>\u00a0pour t\u00e9l\u00e9charger gratuitement notre application mobile.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lit5tdam-20611f4437ff8bfbbc869f48c2f39412'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div  class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"   tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"Q: Are there any ATMs outside of Canada?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Q: Are there any ATMs outside of Canada?\" data-aria_expanded=\"Click to collapse: Q: Are there any ATMs outside of Canada?\">Q : Existe-t-il des GAB en dehors du Canada?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10'  class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>R : Le r\u00e9seau THE EXCHANGE n\u2019est op\u00e9rationnel qu\u2019au Canada, mais il a \u00e9tabli un partenariat avec les r\u00e9seaux Allpoint et Accel\u00ae aux \u00c9tats-Unis. Vous pouvez retirer de l\u2019argent sans frais suppl\u00e9mentaires \u00e0 tout guichet automatique Allpoint, ainsi qu\u2019\u00e0 certains guichets automatiques du r\u00e9seau Accel. Vous pouvez aussi effectuer des transactions chez des commer\u00e7ants faisant partie du r\u00e9seau Accel Network.<\/p>\n<p>Pour trouver un guichet automatique aux \u00c9tats-Unis, veuillez cliquer ici.\u00a0<a href=\"https:\/\/www.theexchangenetwork.ca\/fr\/find-an-atm\/\">cliquez ici<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - The Exchange Network<\/title>\n<meta name=\"description\" content=\"On this page, read frequently asked questions about The Exchange Network and our network of surcharge-free ATMs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theexchangenetwork.ca\/fr\/faqs\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.theexchangenetwork.ca\/faqs\/\",\"url\":\"https:\/\/www.theexchangenetwork.ca\/faqs\/\",\"name\":\"FAQs - 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